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General Terms and Conditions of Sale

1. Purpose and Acceptance

These General Terms and Conditions govern the provision of services offered by Veltis Digital Consulting – Anna Segarra Fas (hereinafter, “Veltis”).

Acceptance of these terms and conditions shall be deemed to have occurred when the customer:

  • Check the acceptance box during the online checkout process, or
  • Confirm a quote, order, or invoice issued by Veltis (including digital acceptance via Odoo)

The customer expressly waives the right to apply its own general terms and conditions, unless Veltis has given its prior written consent.

2. Order Processing (Odoo E-commerce and Quotes)

Services can be purchased through:

  • The online store (Odoo checkout)
  • Quotes submitted by Veltis and digitally accepted

In both cases:

  • The contract shall be deemed valid upon confirmation of the order or acceptance of the quote
  • Veltis will confirm the start of service after verifying payment or the agreed-upon terms
  • The customer is responsible for the accuracy of the information provided during the purchase process

3. Services Offered

Veltis offers implementation, maintenance, and digital consulting services (including solutions such as Praxis).

The services include only what is specified in the product description, quote, or contract. Any additional features or development not included will be subject to a separate quote.

Veltis' obligations are based on the means employed rather than the results achieved, and no specific financial results are guaranteed.

4. Pricing, Billing, and Payments

The prices listed include the items specified for each product or quote and do not include taxes unless otherwise stated.

Unless otherwise stated:

  • Invoices are due within 21 business days
  • For financed products (e.g., installment plans), the customer agrees to pay the full amount within the agreed-upon period

In the event of non-payment:

  • A 10% surcharge will be applied to the outstanding amount
  • Veltis may automatically suspend the service (including access to the platform)

If payment is more than 60 days overdue, legal or collection actions may be taken, and the customer will be responsible for all associated costs.

5. Specific maintenance requirements

In maintenance services (such as Praxis):

  • They include hosting, support, updates, and technical maintenance
  • These include minor changes (text, images, promotions, basic settings)
  • They do not include custom developments or complex structural changes

Suspension due to non-payment may result in the suspension of access to the platform and related services.

6. Delivery and Deadlines

Implementation timelines (e.g., 1–2 weeks) are estimates and may vary depending on:

  • The customer's access to information
  • Changes requested during the process
  • External or technical factors

The client agrees to actively cooperate to facilitate the project's implementation.

7. Right of withdrawal

Since the services offered are personalized digital services, the customer agrees that:

  • Execution may begin before the statutory withdrawal period has expired
  • In that case, you lose your right of withdrawal once the service has begun

This is explicitly stated in the checkout process via a checkbox.

8. Liability

Veltis shall not be liable for:

  • Indirect losses or loss of profits
  • Third-party issues (payment gateways, hosting providers, external integrations, etc.)
  • Misuse of the platform by the customer

Veltis shall not be held liable to third parties (the customer's end customers).

9. Complaints

Claims must be reported within 8 calendar days of the service being provided, via a verifiable form of communication.

10. Data Protection

The processing of personal data will be governed by the applicable Privacy Policy, which is available on the website.

11. Applicable Law

These terms and conditions shall be governed by Spanish law.